top of page

POLICIES

At Cavehill Labs, we recognize that unforeseen circumstances can occur. However, cancellations and missed appointments disrupt our scheduling and inconvenience others who need timely service. To ensure fairness and efficiency for all clients, we strictly adhere to the following policies without exceptions:

REFUNDS

Our services are considered final upon purchase, and refunds are not available under any circumstances. Only rescheduling is permitted.

MISSED APPOINTMENTS

 

Missed appointments are non-refundable and can only be rescheduled.

SCHEDULED SERVICES

Once appointments are scheduled, full refunds are not allowed.

  • It's the client's responsibility to confirm their statuses and suitability for testing before scheduling.

  • Estimated processing times are not guaranteed and delays due to various factors do not qualify for refunds or discounts.

  • Test parties or third-party payers are jointly liable for payment.

  • All payments must be settled before service.

  • If testing cannot proceed due to changes in circumstances or complications, fees remain nonrefundable. Reschedule ONLY.

  • Additional DNA samples may be requested for accurate testing; refusal to provide these samples does not warrant a refund.

We regret that we cannot make exceptions to these policies.

Three Strikes Policy

 

After three instances of missed appointments, we reserve the right to terminate your ability to schedule appointments at our facility.

 

 

Pet

At Cavehill Labs, we understand that pets are important members of your family. However, to ensure the safety and efficiency of our mobile testing services, we enforce the following pet policy:

Pet Restriction 

 

For the safety of our staff and your pets, we kindly request that all pets be securely confined away from the testing area during our visit. This includes keeping pets in a separate room or secured in a crate or carrier.

Service Animal Exception

 

We recognize that some patients may require the assistance of a service animal. Service animals accompanying patients will be accommodated during the testing process, provided they do not pose a safety risk to our staff or interfere with the testing procedure.

Liability

 

While we take precautions to ensure a safe environment, Cavehill Labs is not liable for any incidents involving pets during our mobile testing services.

Results Delivery

At Cavehill Labs, we are committed to delivering accurate and timely test results to our patients. Our result delivery policy ensures that you receive your results efficiently and securely:

Timely Delivery

 

We strive to deliver your test results as promptly as possible. Results will typically be available within the timeframe given to you before and after the completion of testing.

Secure Delivery

 

To maintain confidentiality and privacy, we deliver results through secure channels only. This may include encrypted emails, secure online portals, or direct communication with your healthcare provider.

Notification

 

Once your results are ready, we will notify you through your preferred contact method (phone, email, etc.). Please ensure that your contact information is up to date to avoid delays in receiving your results.

Follow-Up

 

If your results require further explanation or follow-up, our team will be available to provide guidance and answer any questions you may have. We are committed to supporting you throughout the testing process and beyond.

Privacy

 

We value your privacy and are committed to protecting it. Here's a brief overview:

Information Collection

 

We collect personal, billing, and project-related information through our website and phone interactions.
 

Information Usage

 

Your information is used solely to provide services, and we do not share it outside our organization except when necessary to fulfill your requests or in response to legal requirements.
 

Data Security

 

We employ physical, electronic, and managerial measures to safeguard the information we collect both online and offline, including secure SSL connections for online transactions.


Children's Privacy

 

We do not knowingly collect or maintain information from individuals under 13 years old.


Third-Party Websites

 

We may provide links to third-party websites for your convenience, but we do not control or endorse their content and are not responsible for their privacy practices.


Access and Corrections

 

You can review or update your personal information by contacting us at support@thecavehillgroup.com, and we'll take steps to verify your identity for security purposes.

Contact Us

If you have any questions or concerns about our policies, feel free to reach out to us at support@thecavehillgroup.com.

We apologize for any inconvenience, but we cannot make exceptions to these policies.

bottom of page