PRIVACY
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We value your privacy and are committed to protecting it. Here's a brief overview:
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Information Collection
We collect personal, billing, and project-related information through our website and phone interactions.
Information Usage
Your information is used solely to provide services, and we do not share it outside our organization except when necessary to fulfill your requests or in response to legal requirements.
Data Security
We employ physical, electronic, and managerial measures to safeguard the information we collect both online and offline, including secure SSL connections for online transactions.
Children's Privacy
We do not knowingly collect or maintain information from individuals under 13 years old.
Third-Party Websites
We may provide links to third-party websites for your convenience, but we do not control or endorse their content and are not responsible for their privacy practices.
Access and Corrections
You can review or update your personal information by contacting us at support@thecavehillgroup.com, and we'll take steps to verify your identity for security purposes.
REFUND
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Refunds are not available for our services, which are deemed final upon purchase.
It's the client's responsibility to confirm their statuses and suitability for testing before scheduling.
Once appointments are set, refunds are not permitted under any circumstances.
Estimated processing times are not guaranteed and delays due to various factors do not qualify for refunds or discounts.
Test parties or third-party payers are jointly liable for payment.
All payments must be settled before service.
If testing cannot proceed due to changes in circumstances or medical complications, fees remain nonrefundable.
Additional DNA samples may be requested for accurate testing; refusal to provide these samples does not warrant a refund.
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CANCELLATION
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Our cancellation policy is straightforward: if you cancel your booking within 24 hours of the scheduled time, you're eligible for a 75% refund. We regret that we cannot make exceptions to this policy.
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PET
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At Cavehill Labs, we understand that pets are important members of your family. However, to ensure the safety and efficiency of our mobile testing services, we enforce the following pet policy:
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Pet Restriction
For the safety of our staff and your pets, we kindly request that all pets be securely confined away from the testing area during our visit. This includes keeping pets in a separate room or secured in a crate or carrier.
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Service Animal Exception
We recognize that some patients may require the assistance of a service animal. Service animals accompanying patients will be accommodated during the testing process, provided they do not pose a safety risk to our staff or interfere with the testing procedure.
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Liability
While we take precautions to ensure a safe environment, Cavehill Labs is not liable for any incidents involving pets during our mobile testing services.
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RESULTS DELIVERY
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At Cavehill Labs, we are committed to delivering accurate and timely test results to our patients. Our result delivery policy ensures that you receive your results efficiently and securely:
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Timely Delivery
We strive to deliver your test results as promptly as possible. Results will typically be available within the timeframe given to you before and after the completion of testing.
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Secure Delivery
To maintain confidentiality and privacy, we deliver results through secure channels only. This may include encrypted emails, secure online portals, or direct communication with your healthcare provider.
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Notification
Once your results are ready, we will notify you through your preferred contact method (phone, email, etc.). Please ensure that your contact information is up to date to avoid delays in receiving your results.
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Follow-Up
If your results require further explanation or follow-up, our team will be available to provide guidance and answer any questions you may have. We are committed to supporting you throughout the testing process and beyond.
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NO-SHOW'S & MISSED APPOINTMENTS​
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At Cavehill Labs, we understand that circumstances may arise causing you to miss your scheduled appointment. However, missed appointments disrupt our scheduling and may prevent other patients from receiving timely care. To ensure efficient service for all our patients, we enforce the following no-show policy:
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Notification
If you are unable to make your scheduled appointment, please notify us at least 24 hours in advance. This allows us to reschedule your appointment and accommodate other patients.
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No-Show Fee
Failure to notify us of a missed appointment will result in a no-show fee of $250. This fee helps cover the costs associated with the unused appointment slot.
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Three Strikes Policy
After three instances of missed appointments without prior notification, we reserve the right to terminate your ability to schedule appointments at our facility.
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CONTACT US
If you have any questions or concerns about our policies, feel free to reach out to us at support@thecavehillgroup.com.